Frequently Asked Questions
1. What services does Lingua Connect Solutions provide?
We provide remote interpretation (OPI & VRI), document translation, document review and proofreading, administrative language support, business language solutions, and customized language solutions for individuals, businesses, and organizations.
2. Which languages do you support?
We support a wide range of languages through our growing network of language professionals. Language availability may vary depending on the service, language pair, and requested schedule. If your language is not listed on a request form, you may select “Other” and specify the language you need.
3. How do I request a service?
Complete the appropriate online service request form. We’ll review your request, confirm service availability, and provide the next steps, including pricing and payment when applicable.
4. How does the individual service process work?
After you submit your request, we review the service details and confirm availability. If we can fulfill the request, we’ll provide the applicable pricing and a secure payment option before the service is confirmed.
5. How do Business Plans work?
Businesses can select an available interpretation plan or request a Custom Plan based on their needs. Plans include prepaid interpretation hours that can be used for OPI and VRI services. After reviewing the request, we confirm the plan details and provide the required agreement and payment instructions before services begin.
6. Do you work with qualified language professionals?
Yes. We work with language professionals who are reviewed through our application, assessment, and onboarding process before becoming eligible for assignments.
7. Is my information confidential?
We take confidentiality seriously and handle client information, conversations, and documents in accordance with our confidentiality and privacy practices.
8. Can I request a language that is not listed?
Yes. Select “Other Language(s)” when available and specify the language you need. We’ll review availability for your requested language pair.
9. Can I choose my preferred date and time?
Yes. You may indicate your preferred date and time when submitting your request. We’ll confirm availability or suggest an alternative when necessary.
10. Do you offer customized business solutions?
Yes. We offer custom language solutions for organizations with specialized, high-volume, or unique communication requirements.
11. Can I use my plan hours for both OPI and VRI?
Yes. Your included interpretation hours can be used for eligible OPI and VRI services, subject to service availability and plan terms.
12. What happens if I use all of my plan hours?
Additional interpretation services may be purchased at the applicable standard service rate.
13. Do unused interpretation hours roll over?
Eligible plans may allow a portion of unused hours to roll over to the following month, subject to the applicable plan terms.
14. Can I request a plan with a different number of hours?
Yes. Organizations with different usage requirements can request a Custom Plan tailored to their expected interpretation volume and service needs.
15. How can I contact Lingua Connect Solutions?
You can contact us through our Contact page or email us at info@linguaconnectsolutions.com. For a specific service, you can also submit the appropriate online request form.